Privacy Policy & Terms of Use

Depending on how you interact with us, we may collect the following information:

Parent / Guardian Information

• Parent or guardian name
• Mobile / telephone number
• Email address
• Other contact information voluntarily provided by you

Child Information

• Child's name
• Child's date of birth / age
• Preschool or Day Care program of interest

Enquiry Information

We may also collect information that you voluntarily provide while making an admission enquiry, requesting information about our programs, or communicating with us.

Career Application Information

If you apply for a position through our Careers page, we may collect your name, mobile number, email address, qualification, selected position, photograph, resume/CV and other information voluntarily provided as part of your application.

We may use the information you provide to:

• Respond to admission and program enquiries
• Contact parents or guardians regarding admissions
• Process admission enquiries and follow-ups
• Recommend the appropriate Preschool or Day Care program
• Provide information about our programs and services
• Arrange school visits or admission discussions
• Follow up on enquiries submitted through our website, Facebook, Instagram, WhatsApp, telephone, or other channels
• Process career applications and contact applicants regarding recruitment
• Maintain records of admission enquiries and business records
• Prevent misuse or fraud
• Improve our website, enquiry and admission processes
• Communicate important information relating to an enquiry or admission

We do not use the information collected through an admission enquiry for purposes unrelated to the enquiry without appropriate permission or another lawful basis.

Our admission and enquiry process may require limited information relating to a child, such as the child's name and date of birth.

Such information is collected from or provided by the parent or legal guardian for the purpose of assisting with the child's admission enquiry and determining the appropriate program.

If you submit an enquiry through a Facebook or Instagram lead form, the information you provide may be made available to BrightRoots Kids Care Preschool & Day Care so that we can respond to your enquiry.

Facebook and Instagram are operated by Meta. Your use of those platforms is also subject to their respective privacy policies and terms.

We use the information received through these lead forms for the admission and enquiry purposes described in this Privacy Policy.

We may contact you using the mobile number you provide through telephone, SMS, WhatsApp, or other communication channels for purposes related to your enquiry or admission.

For example, we may use WhatsApp to provide additional information, answer questions, arrange a school visit, or continue an admission discussion.

Your use of WhatsApp is also subject to WhatsApp's own terms and privacy policy.

We do not sell or rent your personal information.

We may disclose or provide access to personal information where reasonably necessary to:

• Respond to your admission enquiry
• Operate our website and enquiry systems
• Use hosting, technology, communication, or other service providers that support our business operations
• Use email providers, website technology providers, CRM/enquiry systems, and payment providers (if applicable)
• Comply with applicable legal or regulatory requirements
• Protect our rights, property, security, or the safety of individuals

Where appropriate, we take reasonable steps to ensure that service providers handling personal information do so for legitimate business purposes and with appropriate safeguards.

We take reasonable technical and organisational measures to protect the personal information entrusted to us against unauthorised access, misuse, alteration, disclosure, or loss.

Access to personal information is restricted to persons who require it for legitimate business purposes.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including handling admission enquiries, maintaining necessary business records, complying with applicable legal requirements, and resolving disputes.

Admission enquiries: Retained for as long as reasonably necessary to respond to your enquiry and maintain business records.

Career applications: Career application information may be retained for as long as reasonably necessary for recruitment, record-keeping, legal compliance and resolving disputes.

When information is no longer reasonably required, we may delete or securely dispose of it, subject to applicable legal or operational requirements.

You may contact us if you:

• Want to know how your information is being used
• Want to update inaccurate information you have provided
• Have questions about the handling of your personal information
• Want to withdraw from further non-essential communications relating to your enquiry
• Want to request access, correction, deletion, or withdrawal of consent

To request access, correction, deletion, withdrawal of consent, or information about the processing of your personal data, please contact us using the contact details provided below. We will consider and respond to such requests subject to applicable law and legitimate business requirements.

Our website may use cookies or similar technologies to improve website functionality, understand website usage, and provide a better user experience.

Our website may use technologies including Google Analytics / GA4, Google Tag Manager, Google Maps, and other analytics or third-party tools. These services may use cookies or similar technologies in accordance with their own policies.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Our website may contain links or buttons to third-party services, including social media platforms, WhatsApp, Google Maps, or other external websites.

We are not responsible for the privacy practices, content, or security of third-party websites or services.

We encourage you to review the privacy policies of those third parties before providing them with personal information.

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, or applicable requirements.

Any updated version will be published on this page with the revised Last Updated date. The revised policy will be effective from the Last Updated date displayed on this page.

If you have questions regarding this Privacy Policy or wish to make a privacy-related request, please contact BrightRoots Kids Care Preschool & Day Care using the details in the contact section below.